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How do I repair a corrupted file?
Corrupted files, unfortunately are often unrecoverable. In some cases however there is a process available that may partially recover the contents of the video. But there are a few caveats with... -
How do I get GPS maps to display in Storyteller?
In order to get the GPS maps to display when viewing your movies in Storyteller (or on the Contour website) you will first want to be sure that your camera... -
How do I burn a DVD of my movies?
All of the Contour cameras capture videos in the .MOV file format. Since very few DVD players support playback of .MOV file you can’t simply copy the raw video file... -
How do I edit my movies?
While Contour doesn’t offer any advanced editing options, there are a number of different third party applications that can be used to modify your movies. Since movies recorded by our... -
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How do I import/export the GPS data from my movies?
If you have recorded a movie that contains GPS data you can export the data in one of three different format. To export the GPS data from a movie, start... -
I get the error “Storyteller can’t initialize movie player”.
This error usually stems from a problem with the installation of Quicktime on your computer. Storyteller uses components of Quicktime to play the movies from the camera. We suggest that... -
What is file corruption? How do I prevent it?
File corruption is a problem that can affect some video files, making them unplayable. A video file that is corrupted was not properly saved completely to the camera’s SD card, thus leaving... -
My videos don’t play smoothy. What is wrong?
Video playback is a resource intensive task for all computers, especially when trying to play HD formats which are very data intensive. If your computer appears to meet our minimum...
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